1. Order Processing Time
All orders are processed within 1–3 business days (excluding weekends and holidays) after your confirmation email is received. You will be notified via email once your order has been shipped. Please allow additional time during peak seasons or sales events.
2. Shipping Rates and Delivery Estimates
Shipping charges are calculated and displayed during checkout. We currently offer standard shipping across the United States, with delivery typically taking 5 to 10 business days, depending on your location and the carrier’s schedule.
3. Shipment Confirmation and Tracking
When your order ships, you will receive an email confirmation containing your tracking number(s). Please note that tracking may take 24–48 hours to update, depending on the carrier.
4. Delivery Delays
While we strive to deliver your order on time, delays may occasionally occur due to weather, courier issues, or other unforeseen events. Frankie Boost is not responsible for such delays, but we will provide support and updates wherever possible.
5. Shipping Locations
We currently ship only within the United States. We do not deliver to P.O. Boxes, APO/FPO addresses, or international destinations at this time.
6. Lost or Damaged Packages
If your package is lost in transit or arrives damaged, please contact us immediately at support@frankieboost.store. We will work with the shipping carrier to file a claim and offer a replacement or refund, as appropriate. Please report any such issue within 7 days of delivery.
7. Order Cancellations and Address Changes
To ensure timely delivery, orders are processed promptly. If you need to cancel or update your shipping address, contact us within 12 hours of placing your order. Changes cannot be guaranteed after this timeframe.
8. Shipping Support
If you have any questions regarding shipping status, delivery options, or tracking updates, our customer support team is happy to assist you.
Contact Information:
Address: 2022 Manhattan Beach Blvd, Redondo Beach, CA 90278
Phone: +1 254 413 6131
Email: support@frankieboost.store