1. Overview
At Frankie Boost, we want you to be completely satisfied with your purchase. If you are not fully happy with your order, we offer a simple and transparent return and refund process. Please read the following policy carefully to understand your rights and our procedures.
2. Return Eligibility
We accept returns within 14 days of delivery. To be eligible for a return, your item must be unused, in its original packaging, and in the same condition that you received it. Proof of purchase (such as your order confirmation or receipt) is required for all returns.
3. Non-Returnable Items
Certain items are not eligible for return, including:
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Used or damaged items due to customer mishandling
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Items without original packaging
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Clearance or final sale items
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Gift cards
4. Return Process
To initiate a return, please contact us at support@frankieboost.store with your order number, item details, and reason for the return. Once approved, we will provide you with return instructions, including the return address. Customers are responsible for return shipping costs unless the item was defective or sent in error.
5. Refunds
Once your return is received and inspected, we will notify you of the status of your refund. If approved, a full or partial refund will be processed to your original payment method within 5–7 business days. Please note that shipping fees are non-refundable unless the return is due to our error.
6. Exchanges
We do not offer direct exchanges. If you wish to exchange an item, please return the original product for a refund and place a new order for the item you would like instead.
7. Damaged or Defective Products
If your product arrives damaged or defective, please contact us within 7 days of delivery with photos and a description of the issue. We will arrange a replacement or refund as quickly as possible at no additional cost to you.
8. Late or Missing Refunds
If you haven’t received a refund within the stated timeframe, first check with your bank or credit card company. Processing times can vary. If you’ve done this and still have not received your refund, please contact us at support@frankieboost.store.
9. Customer Support
We’re here to help with any issues related to your order. Please feel free to reach out with your concerns or questions. Your satisfaction is important to us.
Contact Information:
Address: 2022 Manhattan Beach Blvd, Redondo Beach, CA 90278
Phone: +1 254 413 6131
Email: support@frankieboost.store